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General Inquiries

Can you edit and format my document according to Turabian guidelines?

We can indeed format your paper to Turabian. We will format your footnotes and bibliography per the Turabian guidelines, but we cannot fill in missing content on your behalf. If an element is missing (for instance, if the publisher is missing from a book's bibliography entry), we will insert a placeholder and a comment to indicate what elements you need to fill in. We hope that this clears up any confusion; please let us know if you have any questions.

Can you proofread a law school paper such as a memo?

Yes, we proofread all levels of graduate school documents in all subjects.

Can you return my paper prior than the turnaround time that I chose (e.g., returning a 3-hour paper in 30 minutes)?

The only turnaround times that we guarantee are the ones advertised on our website. Although we make every effort to return documents prior to their deadlines, it is not possible for us to guarantee that your documents will be returned prior to the chosen turnaround time.

Do you charge for editing of a document that I have previously submitted but made some changes to? If so, is the price the same the second time around?

Yes, we allow you to submit a document for additional review; this is called the Edit Confirm feature. After you review the editor's comments and corrections and make any adjustments to your document based on the editor's suggestions, submit it as an Edit Confirm document. You must submit your Edit Confirm document within 48 hours of when the original edit is returned to you. Substantial discounts are offered on all Edit Confirm documents, and they are returned within 24 hours. Please visit the Edit Confirm page for more information.

Do you proofread websites, or do we have to copy the text into a Word document to submit via your online order system?

Yes, we can edit your website, but it must be in one of our approved file types. We recommend that you submit your document in either Microsoft Word (.DOC) or Adobe Acrobat (.PDF) format.

Do Proof-Reading.com editors write documents or plagiarize written work? We do not want our work recycled for use in other clients' documents.

No, we are not in the business of plagiarizing, and we do not write content for clients. We do not recycle any of our clients' written work. Documents travel over our encrypted network and are destroyed after 30 days to ensure your privacy and security.

How can I become an editor for Proof-Reading.com?

You must submit your résumé to employment@proof-reading.com. Afterward, you will need to pass an editing test with a score of at least 95%.

How do I submit a document?

The first step is to register with Proof-Reading.com at https://www.proof-reading.com/editing_registration.asp. Once you have registered, you can log in to your account from any page on the site.

Step 1:
Click on the Submit Document button and provide the following information:

  1. Page count
  2. Word count*
  3. English type
  4. A brief description of your document
  5. Return time (72, 48, 24, 10, 6, or 3 hours)
  6. Writing style (Leave the Format as It Is, APA, Chicago, AMA, MLA, CSE, Turabian, ASA, AP, or Other)

Step 2:
Click Continue to Document Upload.

Step 3:
Browse your computer and select the document that you would like us to edit.

Step 4:
Click Accept Estimate and Upload Document.

You can submit documents 24 hours a day and 365 days a year. If you have any questions, you can email us at support@proof-reading.com or call us toll-free at (866) 433-4867.

*To find the word count of your Microsoft Word Document, go to the top menu and select Tools, then select Word Count. You will see all the statistics for that document including Word Count, Number of Pages, Number of Characters, and so on.

For more information on Proof-Reading.com, please go to: https://www.proof-reading.com/new_proofreading_client.asp

How much time would you take to proofread a 100-page document?

We offer 72-, 48-, 24-, 10-, 6-, and 3-hour turnarounds. Once you select a turnaround, our staff will complete your order in the time frame that you select.

The first step is to register at https://www.proof-reading.com/editing_registration.asp. Once you have registered, you can submit your documents 24 hours a day and 365 days a year. If you have any questions, you can e-mail us at support@proof-reading.com or call us toll-free at (866) 433-4867.

How quickly can I have my document edited?

If you select the Diamond option, your document will be edited in 3 hours or less. There is a 10 page maximum for this request. If you have more than 10 pages, you can instead select a 6-hour or 10-hour turnaround.

I lost or forgot my password or user ID. What do I do?

Click on the "Did you forget your password?" link located below the login menu in the top right corner of the home page. The requested information will be emailed to you within 30 minutes. If you need password or login information sooner, please call our toll-free number, (866) 433-4867.

I think I need heavy revision. Do your editors do this?

We offer business editing services to the writers of books, websites, e-mails, memos, business proposals, grants, sales contracts, brochures, and other formal business documents. Proof-Reading.com provides comprehensive editing, which includes the correction of punctuation, verb tense, spelling, and sentence structure. Your document is carefully proofread to ensure effective communication with your target audience.

I'm looking for proofreading for an erotic short story that I wrote. I want to make sure that there is no problem with submitting erotic or sexual material to your service. I would not want to register and make someone uncomfortable with my work.

We will assign your document to an editor who is best-suited for your subject matter. If you would like more detail about what we can do for your particular document, please do not hesitate to contact us.

Is my document available for anyone else to use?

Only Proof-Reading.com editors have access to your document. We guarantee the security of your document and of your payment. Proof-Reading.com has a Norton Secured Secure Server ID, and all documents and payments are sent over a Secured Socket Layer (SSL), thus protecting you against third-party disclosure. Documents travel over our encrypted network and are destroyed after 30 days to ensure your privacy and security.

Is this service safe from plagiarism checkers?

Proof-Reading.com does not share your personal information or document with any third-party website or software.

What is grammar editing?

Proof-Reading.com provides grammar editing, which includes the correction of punctuation, verb tense, spelling, and sentence structure. The body and thesis statement are proofread for accuracy and clarity. For more information about our services, please go to http://www.proof-reading.com/proofreading_grammar_check.asp.

We also proofread academic documents and essays and can apply the APA, Chicago, AMA, Turabian, CSE, ASA, and MLA writing styles. We can also apply Associated Press style for journalistic writing.

If I submit my edited paper to turnitin.com, which is required to ensure that it was not plagiarized, will I be okay?

Proof-Reading.com does not share your personal information or document with any third-party website or software and does not add plagiarized text to any documents.

Where do I submit my document? Do I have to be a member of Proof-Reading.com?

No, you do not have to be a member to have your document edited by our editing staff, but you must have an account. There is no fee to set up an account, and once you register, you can log in to your account from any page on the site.

You can register for free at https://www.proof-reading.com/editing_registration.asp

Who uses your services?

Businesses and professionals use our highly qualified proofreaders to edit emails and other outgoing correspondence. Proof-Reading.com's business editing services are available for websites, emails, memos, proposals, grants, contracts, brochures, and other formal and informal business documents.

Proof-Reading.com also proofreads academic documents and essays and can follow the APA, Chicago, AMA, Turabian, CSE, ASA, and MLA writing styles. We can also apply Associated Press style for journalistic writing.

Scholarship Questions

If I am completing a bachelor's degree this term and have been accepted to a law program that begins in the fall. Am I eligible for the Proof-Reading.com scholarship program?

Unfortunately, this scholarship is only available for continuing undergraduate students.

Support Questions

Can I track how much time is remaining until my document is completed?

Log in to your account from any page on the site and click on the My Document tab. If your document has been edited, you will be able to download it from this web page. If you do not see a link, you will be able to track the remaining hours until the document is due. You will also receive an email when your document has been completed.

How do I change my payment information?

Log in from any Proof-Reading.com page, click on the My Profile button, and type your updated payment information in the appropriate fields. This will replace your payment information in our secure database.

How do I communicate with my editor about the changes he/she suggested?

You may email customer support with any questions that you have about your document. Your editor will respond within 24 hours.

How do I use the executive editing features of Microsoft Word?

  1. Start Word.
  2. In the File menu, click Open.
  3. In the Open dialog box, locate and select the file whose changes you would like to track. Click Open.
  4. In the Review toolbar, click Track Changes.
  5. Move the cursor to the beginning of the document.
  6. On the Review toolbar, click Next. The first change in the document will be selected.
  7. On the Review toolbar, click Accept to accept that change (or Reject to go back to the original version).
  8. Once Word accepts or rejects a change, it removes the revision marks, the callout in the margin, and the text in the Reviewing Pane that provides information about the change. All that remains is the edited text (if you accepted the change) or the original text (if you rejected it).
    • TIP: To accept a change, you can also right-click on the change and click Accept Insertion or Accept Deletion in the menu that appears.
  9. After a change is accepted or rejected, Word will automatically move to the next change. You can also click Next in the Review toolbar to move on.
  10. To remove a comment, in the Review toolbar, click Delete Comment. Word then removes the comment and the information from the Reviewing pane.
    • TIP: When you hover over a change on the screen, the name that appears in the ScreenTip is the user name that was entered when the operating system was installed. If no name was entered, the ScreenTip shows "User" as the name. You can change your user name in the Options, dialog box within the File menu. In the General pane, type a user name in the User name field and then click OK.
    • https://www.proof-reading.com/removing_microsoft_track_changes.asp

How long do you keep my document?

All documents are deleted after 30 days.

How will I know that my document has been edited?

Log in to your account from any page on the site and click on the My Document tab. If your document has been edited, you will be able to download it from this web page. If you do not see a link, you will be able to track the remaining hours until the document is due. You will also receive an email when your document has been completed.

I have a suggestion or a question that is not answered in this FAQ. How do I get in contact with Proof-Reading.com?

Select the Contact Us button from the menu, send an email to support@proof-reading.com or call us toll-free at (866) 433-4867.

What are your hours of operation?

For more information on our hours of operation, go to http://www.proof-reading.com/hours.asp.

What file formats do you accept?

We accept Microsoft Word (.DOC and .DOCX), Adobe Acrobat (.PDF), rich text (.RTF), Microsoft Excel (.XLS and .XLSX), and Microsoft PowerPoint (.PPT and .PPTX) files.

Why can't I pick up my document?

If you received an email notifying you that your document has been completed, but are not able to download the document, there may be a problem with your payment. Please contact Proof-Reading.com at (866) 433-4867.

Billing Questions

Do you accept PayPal?

Yes, we do accept PayPal in addition to all credit and debit cards with an American Express, JCB, Mastercard, Discover, or Visa logo.

Are your prices in United States dollars (USD)?

Yes, all prices are in United States dollars (USD).

Can I pay with a check or debit card?

Proof-Reading.com accepts PayPal, Visa, Mastercard, American Express, JCB, and Discover. Debit cards with any of these logos can be used. We cannot accept checks.

Is there a registration fee or a one-time purchase charge upon submission of the first document?

There is no fee to register with Proof-Reading.com. You are only charged once you submit a document, and you are not charged extra for your first document.

Explain the payment process. I am a little confused by the registration form.

Prior to submitting your document for editing, you must register with Proof-Reading.com at: https://www.proof-reading.com/editing_registration.asp.

If you do not include your payment information, you will not be allowed to submit documents for editing. You will not be charged until you have uploaded a document.

Why is my estimate different from the amount I was charged?

Clients are charged by the word. Estimates are based on the number of words at the time of submittal. The actual amount charged is based on the actual number of words in the document, as counted by the editor.

To view the word count of a Microsoft Word document, look at the status bar in the bottom of the window. It should list a word count to the right of the page number. You can click on this to see the statistics for your document (or for the text you have selected), including the number of pages, words, and characters, as well as other useful document information.

If you have any other questions, please email support@proof-reading.com or call our toll-free number at (866) 433-4867.

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